Open Casino Online Multiple violations in Intouch Games

The UK Gambling Commission (UKGC) fined Intouch Games Limited a seven-figure fine in a range of infringements, revealed last Monday by the regulator. Intouch Games has an IGaming licence in the UK for its Bonus Boss, Cashmo, Dr Slot, mFortune, Mr Spin, PocketWin and Slot Factory brands.

A 3,4 million £ fine from the regulator and an official notice have been issued from the online casino operator. After review of the Gambling Commission, it will also undergo a “extensive audit” and detect many social responsibility failings of the company. Days after its CEO Neil McArthur declared his resignation, and with angry critique that the Commission did not reply in a flash-ridden Football Index fiasco, the new hefty fine released by the regulatory body emerged.

Authorised gaming 

The UKGC authorised football 711 online casino Malaysia stock exchange shocked last month and cut consumer dividends, which ultimately led to its downswing, leading to massive losses for thousands of people.

In addition to the Commission’s heavy fines and grudges, Intouch Games also contained in its licence a special new provision, in which the corporation will have to pay an independent auditing firm to conduct an audit of its operation; And ensuring that the gaming laws in the UK are in complete compliance.

Violations of the business

A number of errors of a particular type have penalized Intouch Play. The UKGC scolded the organisation for claiming that a player should be given a payment if they have an identity in its Responsible Gambling Team’s Contact Guidelines.

Furthermore, the operator seemed to have refused to implement his consumer interaction rules and procedures for seven players where there had been concern to report problems with their gaming operation.

Identification provided

Furthermore, the UKGC said that Intouch Games did not use “all the available knowledge sources to ensure efficient decision-making” and “guidance and successful consumer engagement.” The regulator said in its announcement, “when the firm had adopted its responsible gambling rules, it ought to have taken further care of setting compulsory caps on consumer accounts.

The Multi-Brand Business has been penalised for defaults in money laundering and a risk appraisal that does not take into account the risk of encouraging players to use a crypto-exchange online payment provider that does not implement. Due customer support at the correct stage after the source of information has been demanded and fails to objectively revise it.

Deposit made

The UKGC also found that Intouch Games did not have equal and clear conditions for the player while new bonus campaigns were being shared. The firm did not define the minimum and maximum deposit required by an SMS text to qualify the player for a campaign and did not suggest in an SMS text the time period for which the player could demand the bonus bid.

Included are failures to prevent money laundering:

  • A risk evaluation that does not take account of the risk that clients are required to use a payment processor that also functions as a cryptocurrency trading service.
  • Failure to carry out suitable increased consumer due service
  • If the source of funds information is not objectively examined until it has been submitted.



A Look At The Past: How 2013 Was At Red Flush And La Vida Casinos

The year of 2013 is already gone and proved to be an action-packed year for the La Vida and Red Flush casinos online gambling Malaysia. To show all this action, let’s explore a list of the most important events that took place in these malaysia trusted online casino in 2013.

2013 In Analysis

The month of January brought a new game title for online casinos called mmc996 malaysia “The Finer Reels”, being a slot machine with 5 cylinders, 243 ways to win. Not to mention that this is a Microgaming slot. Players can win 25 free spins in the free spins bonus round. Casino La Vida rewarded a lucky player with an impressive sum of 80,000 euros in the game Immortal Romance that same month.

After that game, Microgaming’sThunderstruck title was released, made available to customers’ Android devices at the Red Flush casino. The month of March also brought two new games, “Girls With Guns”, which consists of a 5-reel video slot, developed by Microgaming. The slot game “Tiger Moon” is a mystical game with action taking place in the golden age of Ancient China.

The “Three Little Pigs” slot machine became one of the most popular casino games in April. A lucky player named “RI” won over a million pounds in less than a week playing “Burning Desire” at the Red Flush casino.

The month of May brought two new games to the Red Flush casino, as well as to the La Vida casino. The games were: “Mystic Dreams” and “Bust the Bank”. And to complete the action at the Red Flush casino in May, a “Red Hot Reels” tournament took place.

The “Passport to Paradise” promotion was an absolutely phenomenal promotional offer. The promotion started in June 2013 at the La Vida casino, followed by the Grande Fiesta Grande Tournament. To end the month in style, Redc Flush casino and la Vida casino also launched the “Play Boy” slot game.

August, September, October and the month of November were action-packed months with new video slot games such as “Fisherman”, “The Dark Knight Rises”, “Crime Fighters”, “Farm Beauties”, “Racing for Pinks” and “GeorgiePorgie”, games that kept casino players entertained and with access to big prizes.

2014 Is Your Year!

The end of the year brought to casinos a tournament as an annual festival that offered around $ 300,000 in prizes and that put a smile on the faces of players from the La Vida and Red Flush casinos in the last weeks of December. The tournament final allowed many players to end the year in style and start the New Year in style and with an even bigger bank account.

With so many important events going on over the year, it is easy to see that the La Vida casino and the Red Flush casino are leaders in the online gaming industry and that although the year 2013 has already ended, the beginning of this new year 2014 leaves us guessing which will also be a year full of action, promotions, launches, tournaments and bonus bonuses in both casinos. Start playing today and experience the incredible games that La Vida and Red Flush casinos have to offer. 2014 is your year to win!


Choosing An Online Casino With An Excellent Customer Support Team

Although casino games can be the main attraction for players in an online casino. Many players have realized that without the right customer support team even the best games are worthless. After all, what is the point of playing your favorite game if you have trouble collecting your winnings and there is no efficient customer support team to help you?

That is why choosing an online casino with a decent customer support team should be the primary choice for choosing the online casino to play at. Here are some tips to keep in mind when looking for an online casino and want to know what your customer support team looks like:

  • Availability – When are they available? If you are playing from England but the casino operates according to the hours in Australia and if the customer support team is not available 24 hours a day, then this is probably not the right casino for you.
  • Accessibility – How can you contact the casino’s customer support team? The best online casinos offer the best ways to contact customer service, offering means of contact such as telephone, email and live chat.
  • Language – Does the team speak your language? If they don’t speak the same language then they have nothing to say, literally.
  • Efficiency – It takes five minutes or five hours to help you with your problem. We all know that time is money and that you want to choose an online casino with a prepared customer support team that can help you in the quickest and most efficient way.
  • Results – Does the customer support team resolve the issues presented to you?

Where To Play?

The EU casino is an example of an online casino that offers an excellent customer support team. Their representatives are available in several languages ​​and can be contacted by chat, email and telephone. The website itself includes useful information so that players can solve the most common problems for themselves before deciding to contact the customer support team.

The EU casino should be the standard for all online casinos regarding the customer support team. Remember that you won’t be able to play games and have access to everything an online casino has to offer if you don’t have access to an efficient and helpful customer support team.


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